Additional Security Layers for Duke@Work Changes

March 11, 2014

In partnership with our colleagues in Administrative Systems Management and OIT, we have implemented additional security layers for online direct deposit changes and W-2 displays using the employee self service, Duke@Work.  Effective March 12, 2014, a second level of verification for viewing the online W-2 form as well as viewing and processing direct deposit changes will be in place.  Highlights of these changes are included below.

  1. Individual employee bank account numbers will no longer be displayed.
  2. If employees would like to view or edit their routing or bank account information, they will need to enter the account number that is in effect on the day on which the data is viewed.
  3. If employees (current and new hire) do not have direct deposit at this time and would like to enroll, they will need to record the last 4 digits of their social security numbers.
  4. Please note that the overall display and the navigation path is different as a result of these enhancements.
  5. As a reminder, an automated email notification is distributed to individual employees for all employee self service changes, including direct deposit, tax withholding changes, and address changes.
  6. If employees would like to view their electronic W-2 forms, the last 4 digits of the social security number will be required as a second level of verification.  

In addition to the security enhancements noted above, OIT offers the use of Multi-factor Authentication which is available to all employees.  If you would like additional information about Multi-factor authentication, you may visit the OIT website.

We appreciate your continued partnership.  If you have questions related to the Duke@Work changes, please contact Corporate Payroll Services at