Robotic Process Automation (RPA)

Effective October 9th, Duke Faculty and Staff who requisition goods and services will receive vendor purchase order acknowledgements and confirmations via email. We are pleased to deliver this long-desired functionality to our customers across Duke.

As many of you know, Duke vendors are instructed to send confirmations to a central e-mail inbox at Duke. Under our new model, robotic process automation (RPA) will be used to find the PO’s creator/requestor’s email address in SAP, and will forward vendor order acknowledgements and other correspondence to the email address associated with the requestor. Information in the vendor’s correspondence may range from a delivery address acknowledgment, the identification of price issues, product availability, or just the basic acceptance of the order.

This FAQ will address many of your questions about how this very positive change will impact your purchasing experience at Duke. You may also call Procurement Customer Support at 681-5900 with any questions or concerns.