Resolving Problem Invoices – Special Class Offering

During a fiscal year, Corporate Accounts Payable processes over a million invoices for customers across Duke University, Duke University School of Medicine, and Duke University Health System. While a majority of invoices are processed without issue, it is critical that Corporate Accounts Payable and departments across the institution partner to ensure that any invoices that blocked for payment are addressed in a timely manner. Without timely processing, payments to vendors can be delayed, resulting in departments not receiving the goods or services needed to support their operations. This special class offering will focus on the following:

• The current status of problem invoices;
• The communication processes for blocked invoices;
• The best practices to prevent invoices from blocking for payment;
• The appropriate actions to take to respond to a variety of blocking conditions;
• The relationship between invoices, credits posting, and invoice processing.

This class is recommended for all Departmental AP Representatives, Business Managers, Administrative Managers, Financial Analysts, and others involved in processing payments to vendors.

Certified Procure to Pay Specialists are required to attend this course to maintain their certification.

View course offerings and register through Duke’s Learning Management System.

Please email finance-training@duke.edu

We look forward to seeing you in class!