Buy@Duke FAQ Topics

General

• What is Buy@Duke?
• Why should I use Buy@Duke?
• What browsers can I use with Buy@Duke?
• What should I do if the system is running slow or my window hangs?
• Using the asterisk (*) in Buy@Duke
• The search criterion is correct but no results match
• Where can I find training materials?
• Who can I contact for assistance?

Supplier

• What is the difference between a hosted supplier and a punch-out supplier?
• Which suppliers charge shipping?
• Can I ask that a specific supplier catalog be added to Buy@Duke?
• I get special pricing from a supplier.  How do I handle those purchases so I get my special pricing?
• I'm doing a text order and am seeing multiple addresses for the same supplier. Which should I choose?
• How do I access the VWR Storeroom Catalog?
• Tips for searching for Suppliers in Buy@Duke

Cart

• How do I create a cart for a new supplier?
• How do I reference a quote or special promotion in my cart?
• How do I rush an order so I receive it tomorrow?
• How do I arrange payment for an invoice I have received?
• How do I delete a cart that has NOT been Approved or sent to the Supplier?
• How do I order Radioisotopes?
• How do I order live animals using Buy@Duke?
• Processing a cart for Select Agents
• What criterion determines if a Sole Source Justification is required?
• What special handling is required when ordering Capital Equipment?
• How do I use Buy@Duke to place an order using an existing Standing Purchase Order number?
• How do I determine who within my department should approve my shopping cart? Is there a way to see this in the system?
• How do I add a reviewer or another approver to my cart?
• How do I set up a cart for an Outside Service Agreement (OSA) when using a Federally funded code?
• How do I find out the status of my shopping cart?
• What do I do with a cart that was sent back to me from an approver?
• I need to pay a Subrecipient invoice received that will be coded to G/L 697160 (valid for Sponsored Programs only).
• How can I find my cart if I don't have the cart or PO number?

Purchase Order

• How do I delete a cart that has not been Approved or sent to the Supplier?
• What do I do if I need to cancel an order that has a status of “Follow-on Document Created”?
• How can I obtain copies of purchase orders created in Buy@Duke?
• How can I confirm the supplier received my order from Buy@Duke if I don’t receive a confirmation?
• How can I view invoices posted to purchase orders created in Buy@Duke?
• Who do I contact if my question is not answered above?

Goods Receipt

• What happens if I did not receive a packing slip with my order?
• What do I do if I need to change or cancel a Goods Receipt Confirmation?

Maintaining Buy@Duke

• How do I assign roles for new employees in Buy@Duke?
• How do I remove employee permissions in Buy@Duke when an employee is terminated?

For Additional Information

• Who do I contact if my question is not answered above?