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Supplier Gateway FAQs

General

Duke has contracted with a third party Supplier Information Management company, SupplierGATEWAY, due to their experience in providing and hosting Supplier Registration sites and providing comprehensive data analytics.

A notice is sent to the system support team when you see an error message.  Please send an email to support@suppliergateway.com with as many details as possible regarding what you were doing when the error message appeared such as “updating me profile”.  If you are able to, paste a screenshot of the page you were on when the error occurred.  You may have to use the “back” button on your browser to return to the page.

Registration

When you registered in the system as the primary contact for your organization, you received an email containing an 8 character “Registration Key” consisting of numbers and letters.  Other members of your organization can register for a secondary account using this key on a site with the “Register Key” option.  They will only be required to provide contact information about themselves; they will not need to complete a full registration.  The primary contact must approve secondary accounts, and once approved, their login ID and password will immediately be emailed.

Though each organization utilizing SupplierGATEWAY typically maintains an individual point of entry for their diversity system, you won’t need to complete a full registration application each time.  Instead, you will be able to complete a short form granting your prospective customers access to your to your supplier profile.

Login ID/Password

Your User ID and password must be entered exactly as they appear in the email.  If you are copying and pasting, you must ensure you aren’t copying extra spaces as incorrect characters or extra spaces will cause your login attempt to fail.

You must create a new password after the first time you log in.  Your password must meet the following criteria:

  1. Contain at least 8 characters
  2. Contain at least 1 uppercase letter
  3. Contain at least 1 lowercase letter
  4. Contain at least 1 number between 0-9
  5. Contain at least 1 of the following special characters {}[],.<>;:’”?/|\`~!@#$%^&*()_-+=

In order to change your password, you will be required to enter your current password.  Your current password is the one you used to log in.

Organization Profile

You will need to register an account for yourself.  After 3 days, the System Administrator approves accounts that have not been approved by the primary contact which will generate an email containing your user ID and password.  You will need your organization’s tax ID and DUNS number to complete your registration.

Upon registering, your profile is available to buyers.  It is important that your information is complete and includes as much product/service and capability information as possible.  You are also able to upload brochures and product literature.  You are encouraged to keep your profile current so buyers have access to accurate information.