Submitting a Payroll Incident Management Request

Current Duke Employees and Non-compensatory Recipients

  • Submit a service request here.  
    • Review this guide for information on submitting a ticket. 
  • Corporate Payroll will respond to tickets within two business days of receipt.
  • Corporate Payroll will respond to questions and requests via email from Duke Compliance Services, with Payroll Request Summary as the subject. For additional information, review steps 14 and 15 of the guide.

Former Duke Employees and Others External to Duke

  • Submit a help ticket here.   
    • Review this guide for information on submitting a ticket. 
  • Corporate Payroll will respond to tickets within two business days of receipt.
  • Corporate Payroll will respond to questions and requests via an email from payroll.duke.edu.  

Please do not submit questions or requests for information via payroll@duke.edu, time-attendance@duke.edu, or overpayment.payroll@duke.edu.