API Contact Information

If you need help with:

• “User does not exist” message
• When Self Scheduling:
  • “Employee does not have the required position licenses” message
  • “Employee exceeded coverage period need” message
  • “No profile positions” message
• Getting an account for API or DukeShift

Please contact your supervisor.

if you Need help with:

• A password reset
• No response from TimeCall or TimePC
• Badge Reader problems
• “User already logged in” message
• “System is in Restricted Mode” message
• Any ‘LBX” error

Please contact the DHTS helpdesk (Duke Health / School of Medicine) at 684-2243 or the OIT Help Desk (University) at 684-2200. For fastest service, tell the helpdesk this is a SYSTEM issue and not a FUNCTIONAL issue and needs to go to the technical group, not the APIResourcegroup.

If you need information on or have questions about:

• New employees
• Terminations
• Transfers
• Missing employees
• Misspelled names
• Incorrect Hire Dates
• Incorrect Birth Dates
• Biweekly (Hourly) employee issues
• Questions concerning issued payroll checks
• Incorrect Daily Hours
• Timecard information
• Monthly vacation or sick leave issues
• Lunch lengths

Please contact your Payroll Representative.
Note: you will need your SAP Org Key to search for your payroll rep.

(https://finance.duke.edu/payroll/forms/secure/replist)

If you need information about Agency or Traveler Employees:

Please contact a Contract Labor administrative specialist at 681-6929 or 681-4333.

If you need information or have questions about:

• Forms
• Changes of position number
• Policy clarification

Please contact Human Resources Information Center (HRIC) at 684-5600.

If you need information on, or have questions about:

• How to enter data
• Setting up new departments
• Badge swipes not showing on the timecard
• Training and class registration
• Issues that require a response within a 24-48 hour time frame

Requesting or Removing API accounts: