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Frequently Asked Questions
Training Program Redesign
In order to enroll in a certificate program (RAA, AGM, FCC, RAI), you and your supervisor must complete an application form and submit the form to rcc-cert@duke.edu. RCC will review the form to ensure all minimum qualifications are met and will notify you and your supervisor that you have been approved to enroll in the certificate program. You will be provided information about the online orientation and how to register for classes.
You can find information about the applications and how to submit them on each of the certificate programs webpages.
Classes taken prior to enrolling in a certificate program do not count towards certification requirements.
Staff in specific positions are required to be certified as part of the job requirements. These positions are: Contracts Administrator (2647); Grants and Contracts Manager (2648); Senior Grants and Contracts Manager (2649); Research Administrator (2627); Research Administration Manager (2628); Associate Director, Research Administration (2629). Certification requirements vary depending on position. Please consult your supervisor for specific requirements for your particular position.
| Already completed and currently maintained certification |
RAA Program Required? |
| RCC Certificate | Yes |
| RAA Certificate | No, but must maintain certificate |
| RAA and AGM Certificates | No, but must maintain certificates |
| RAA and RAI Certificates | No, but must maintain certificates |
| AGM Certificate, but not RAA | Yes |
| RAI Certificate, but not RAA | Yes |
| CRA only | Yes |
Contact RCC via e-mail at rcc-cert@duke.edu informing them that you completed the classes for your certificate program and requesting a date to take the final exam. The final exam schedule is on the certificate program webpage.
You may view your continuing education credits in the RCC Training Tracker or the Duke LMS.
In order for certified Duke employees to renew their certification(s), they are required to complete continuing education every fiscal year (July 1 – June 30). Completion of these requirements renews the certification for another fiscal year. However, failure to meet continuing education requirements invalidates all certifications.
The continuing education requirements to maintain RAA, AGM and RAI certifications are:
- Annual version of Management of Selected Post Award Issues (MSPAI) – 3 credit hours
- 12 additional continuing education credit hours
- Other required training as assigned (e.g. FasTracs)
Please see the continuing education website for detailed information about continuing education requirements.
Failure to complete all continuing education requirements invalidates all certifications. You will be required to re-enroll in order to regain certification(s).
Duke Learning Management System (LMS)
The LMS will not allow you to register for two offerings of the same class. In order to register for a new offering, drop the offering you wish to cancel first, and then register for the new offering. If you are unable to drop the class, contact the class owner to request to be dropped. Learn about how to drop a class in the LMS User Guide for RCC Training.
The date, time, and location can be viewed prior to enrolling in a class in the LMS. Class date and location are listed in the “Main” tab of a class offering, and the location is listed in the “Learning Assignments” tab. View Searching and Registering for RCC Classes section of the LMS User Guide for RCC Training for further details about locating this information in the LMS.
First, try launching the quiz in a different browser (RCC recommends Google Chrome) and turn off your pop-up blocker. If you have launched the quiz, and you are having technical difficulties, please take screen shots and contact RCC at rcc-cert@duke.edu.
Classes will not show up in your completed learning until RCC completes a few administrative tasks. RCC must allow everyone time to complete the quiz and course evaluation. RCC must manually mark scores for each class participant, and close the class. After this happens, you will see the course in your Completed Learning. Our goal is to have classes completed about 3 days after the quiz and evaluation deadline. As long as you received a score, no action is needed on your end.
If you took the class recently, see FAQ, “I completed the quiz, but the class still shows up in my ‘In-Progress Learning,’ not ‘Completed Learning.’” You may also need to change the search criteria of the Completed Courses page. To reflect all training you have completed during this fiscal year, enter the first date of the current fiscal year (July 1) in the Completion Date After field (example, enter 07/01/2014 to view all training to date during FY15).
First, please ensure that RCC emailed notification that the quiz is open. If you did not receive notification, the quiz may not be available yet, or you may not have signed the roster in class. If you received email notification that the quiz is available, review the email to confirm the deadline for completing the quiz. If the quiz is completed after the deadline, RCC will not provide credit for quizzes completed after the deadline.
Most RCC classes can be dropped (cancelled) by the user up to 48-hours prior to the class date. From your In-Progress Learning in the Duke LMS, click on the name of the class you wish to drop. Click the “Drop” button. On the next page you will be asked to confirm. Scroll down and click the “Drop” button again. You will get a thumbs-up after you successfully drop the class, as well as a confirmation e-mail. Further details about dropping (cancelling) a class can be found in the LMS User Guide for RCC Training.
If you are attempting to cancel within 48 hours of the class time, the LMS will not allow you to drop the class. The Financial Services No-Show Fee Policy can be viewed. If you need to drop a class after the “Drop” button has been removed, please contact RCC at rcc-cert@duke.edu.