Frequently Asked Questions
Training Program Redesign
Applications for the individual programs and any deadline to apply are available on the Certification Program's website. Manager approval is required and, OERAF will review and notify you if you are accepted.
and currently maintained
|RAA Program Required?|
|RAA Certificate||No, but must maintain certificate|
|RAA and AGM Certificates||No, but must maintain certificates|
|RAA and RAI Certificates||No, but must maintain certificates|
|AGM Certificate, but not RAA||Yes|
|RAI Certificate, but not RAA||Yes|
Certified Duke employees must renew their certification(s) by obtaining annual continuing education credits each fiscal year (July 1 – June 30). Completion of these requirements renews the certification for another fiscal year. However, failure to meet continuing education requirements invalidates all certifications. Please see the continuing education website for detailed information about continuing education requirements.
Failure to complete all continuing education requirements invalidates all certifications. You will be required to re-enroll in order to regain certification(s).
Duke Learning Management System (LMS)
The LMS will not allow you to register for two offerings of the same class. In order to register for a new offering, drop the offering you wish to cancel first, and then register for the new offering. If you are unable to drop the class, contact the class owner to request to be dropped. Learn about how to drop a class in the LMS User Guide for RCC Training.
The date, time, and location can be viewed prior to enrolling in a class in the LMS. Class date and location are listed in the “Main” tab of a class offering, and the location is listed in the “Learning Assignments” tab. View Searching and Registering for RCC Classes section of the LMS User Guide for RCC Training for further details about locating this information in the LMS.
If you took the class recently, see FAQ, “I completed the quiz, but the class still shows up in my ‘In-Progress Learning,’ not ‘Completed Learning.’” You may also need to change the search criteria of the Completed Courses page. To reflect all training you have completed during this fiscal year, enter the first date of the current fiscal year (July 1) in the Completion Date After field (example, enter 07/01/2014 to view all training to date during FY15).
Most RCC classes can be dropped (cancelled) by the user up to 48-hours prior to the class date. From your In-Progress Learning in the Duke LMS, click on the name of the class you wish to drop. Click the “Drop” button. On the next page you will be asked to confirm. Scroll down and click the “Drop” button again. You will get a thumbs-up after you successfully drop the class, as well as a confirmation e-mail. Further details about dropping (cancelling) a class can be found in the LMS User Guide for RCC Training.