Federal Express is the preferred partner for overnight and expedited shipping needs.
Call FedEx Freight Services to request a pick up, for information regarding transit times or rates for packages over 151 lbs. (max. weight 2,200 lbs. for domestic and 1,500 lbs. for international, max. length and girth 300”, max. height 70”, max. length 119”).
Domestic Freight Services: 1-800-463-3339
International Freight Services: 1-800-247-4747
FedEx Ship Software
This software allows you to ship packages from your own computer. Call 800-370-0539 to order this software or for technical assistance.
Visit our internet site to track packages, schedule a pick up, learn more about our company or to find the nearest drop box: http://www.fedex.com
To set up a new FedEx account for your department or area, please contact Duke Accounts Payable at (919) 684-3112.
Call 800-Go-FedEx (800-463-3339) for assistance with packages up to 150 lbs. (max. length 119”, max. length and girth of 165”). Order supplies, file claims, track packages or request refunds / credits.
Claims & Refunds
Make claim requests within 15 days of the delivery. Ask for a control # to ensure your request is documented.
Request refund or credit on a late package within 30 days of the invoice date. Ask for a control # to ensure your request is documented.
FedEx International shipments
Note: International shipments are subject to export control regulations; please visit https://export.duke.edu for further information
FedEx Contact Information for Duke
If the 800# is unable to provide assistance, please refer to the below information: