Duke University offers an alternative monthly payment plan through Nelnet. For more information or to enroll, please visit the Nelnet website, or call 800-609-8056. Students choosing to enroll with Nelnet will continue to receive statements from Duke University for their records. Duke University does not accept credit or debit cards for payment of student accounts.
If full payment is not received by the due date, a late payment penalty charge of 1.25 percent of the amount past due will be assessed on the next statement. The student's account will also be subject to registration holds. Failure to receive a statement does not warrant exemption from the payment of tuition and fees, nor from the penalties and restrictions.
If a sponsor will be paying all or part of the charges, please ask the sponsor to send a billing authorization in the form of either a letter or a standard voucher. The information can be sent in one of three ways:
Student Account Analyst
324 Blackwell Street,
Washington Building, Suite 1000
Durham, NC 27701
Fax: (919) 684-3091
The sponsor's authorization should include the following:sponsor name, complete address, duration of sponsorship (beginning and ending date), special instructions for billing (purchase order numbers, ID numbers, etc.), and specific charges the sponsor will pay. A monthly statement will continue to be received. A timely payment must be made for any charges not covered by the sponsor's agreement. If a sponsor fails to pay the agreed upon amount, the student will be responsible for the entire balance.
- the cardholder has exceeded the designated transaction, daily or monthly transaction limit
- the cardholder attempts to use the card for a blocked supplier category
- the incorrect expiration date is used
- the card has not been activated
- the card has expired
- the card has been flagged as caution by Bank of America's Fraud Department
- the incorrect billing address was supplied to the merchant.
If I have a question about the travel policy or whether a particular travel expense is allowable, who do I call?
No, gas for personal vehicles is not allowed on the Corporate Card. Employees should request reimbursement for business miles driven with personal vehicles using the prevailing IRS determined mileage rate via a Travel Expense form or Miscellaneous Reimbursement form. See the Forms page. Gas purchased for rental vehicles is allowed to be charged to the Corporate Card.
- A simple, secure access to people, positions, and applicants
- Transactions to update people and positions
- Electronic routing and approval of transactions
- Will eliminate HR/Payroll paper
- Will eliminate paper forms and the position and applicant referral web tools
Please review the step-by-step instructions on Reconciliation and Documents. There you will see a section about how to see if a check has been issued.
- Your name and phone number
- Duke unique ID
- SAP Login (NetID)
- Medical Center: DHTS Helpdesk: 919-684-2243
- University: OIT Helpdesk: 919-684-2200
I had a form sent back (either from the approver or payroll) to be corrected. How do I go in to the form to make corrections?
I received an email indicating there was a form that needed approval but when I went to my Universal Work List there was nothing in it. Where was the form?
I tried to enter a code on the cost distribution form and got the following error: Cost center 000303XXXX is not valid for company 0010 for the period 12/01/2005 thru 12/31/9999 . I know the code is valid so why am I getting the error.
I submitted a form and can not see it in my Universal Work List to see the status. Where can I track the status of my form?
Carry the International SOS >membership card with you at all times. It includes the telephone numbers of the three major worldwide International SOS Alarm Centers. In the event of an emergency, call one of the emergency phone numbers listed on the card<.>
In order to utilize any of the medical or travel services listed under contract, call any SOS Alarm Center from anywhere in the world by calling directly, calling collect or calling the toll-free number. To ensure a prompt response when calling, you should be prepared to provide the following:
- Your name, location, age, sex, and nationality
- The department with which you are associated
(for example, student/employee on Study Abroad program in ______ ; doing research for _______ Dept.; DukeEngage program; etc.)
- Your International SOS membership number
(Found on your ISOS card)
- The telephone number from which you are calling (in case you are disconnected)
- Your relationship to the member (if the person calling is not yourself.)
- Name, location, and telephone number of the hospital or clinic (when applicable)
- Name, location, and telephone number for the treating doctor, and where the doctor can be reached
- What if I have pre-trip questions about my travel destination or questions about the current status in that location?
In addition to calling the Alarm Center for any pre-trip questions you may have, you can access Country and Security Guides from the website. Use your membership number as your member login. In addition to the information covered at the Pre-Departure Sessions and on-site orientation conducted by your program, the SOS comprehensive guides provide both medical, security and general travel advice, such as information on the standard of health care, how to pay for medical care, the availability of medications, safety of the blood supply, embassy/visa information, dialing code information, cultural etiquette and financial and voltage/plug information.
No, your membership is already active. Simply carry the card at all times while traveling on your Duke program. Whenever you need service, contact one of the emergency phone numbers listed on the back of the card. You do not need to report specific trip dates to International SOS each time you travel. However, you can create a personal on-line account with SOS into which you can save medical, family and emergency information. Unless you input your information into an account it will not be available for staff in the event of an emergency. Medical and personal information can only be accessed by an SOS doctor.