Telephone Service Billing

As part of the cost savings initiatives, Duke implemented a new process for telephone billing in coordination with the transition to Voice over Internet Protocol (VoIP).

The Office of Information Technology (OIT) no longer renders monthly telephone bills for Duke-provided land lines. Instead, a new billing/allocation method using a standard monthly journal voucher (JV) has taken the place of monthly bills.  The basis for the JV is the actual costs associated with providing local and long distance service. 

While long distance is not “free” to Duke, tracking and billing individual calls is cost prohibitive. As such, the costs for local and long distance service is bundled into a single rate based on the type of line in service (e.g. VoIP analog, VoIP digital, etc.), and posted to specific 6982xx general ledger accounts.  The JV is updated annually based on an inventory of current phone lines. If lines are added or removed during the year, the corresponding change to the JV will generally take place at the beginning of the following fiscal year.

In the event billing changes are necessary going forward (e.g. one or all phone lines in a department need to be billed to another cost center), end users can request such a change through the existing OIT website for telephone related changes, where a link to an online form for billing changes is available.

If you have any questions about the change in the telephone billing process, please contact the Office of Budgets & Analysis at budget at

You may find the following telephone billing service information helpful: