FAQ (Telephone Allocation)
Effective July 1, 2010, the Office of Information Technology (OIT) no longer provides detailed bills for landline telephone service. In place of the traditional paper statements, a monthly JV, based on predetermined rates for each type of service, will be processed by the University Budget Office.
Effective March 31st, 2020 the Budget Office will post monthly JV’s with JV attachments. For documentation refer to these attachments or send an email to firstname.lastname@example.org.
The VOIP billing JV is updated monthly based on an inventory of current phone lines. If lines are added or removed, or if a funding source has been changed, the corresponding adjustments to the VOIP billing JV will generally take place at the end of that month.To stop billing for a line you must also fill out a disconnect request form. Link below. Support@Duke Service Catalog.
While long distance is not “free” to Duke, tracking and billing individual calls is cost prohibitive. As such, the costs for local and long distance service will be bundled into a single rate based on the type of line in service (e.g. VoIP analog, VoIP digital, non-VoIP analog, non-VoIP digital, etc), and posted to new 6982xx general ledger accounts.