Contact Information

If you need information on or have questions about:

  • A password reset, or if you have forgotten your password
  • No response from TimeCall
  • No response from TimePC
  • Badge Reader Issues
  • A "User already logged in" message
  • ODBC, Run Time Errors (after completely shutting down computer, rebooting, and still getting an unsuccessful login)
  • Unresolved issues after you have contacted your department IT staff

...Contact  your departmental IT staff, or:

OIT Help Desk
(University Users)

684-2200

DHTS Help Desk
(Health System; School of Medicine)

684-2243

DRH Help Desk
(Durham Regional)

470-4187

DR Help Desk - From a DR Phone
(Duke Raleigh Hospital)

HELP (4357)

DR Help Desk - From Outside DR
(Duke Raleigh Hospital)
954-3845

If you need information on or have questions about:

  • New employees
  • Terminations
  • Transfers
  • Missing employees
  • Misspelled names
  • Incorrect Hire Dates
  • Incorrect Birth Dates
  • Biweekly [Hourly] employee issues
  • Questions concerning issued payroll checks
  • Incorrect daily hours

...Contact your Payroll Representive.

If you questions about Agency or Traveler Employees:

...Contact the IOP office at (919) 681-2474

If you need information on or have questions about:

  • Forms
  • Changes of position number
  • Policy clarification

...Contact the Human Resources Information Center (HRIC) at 684-5600.

If you need information on or have questions about:

  • How to enter data
  • Timecard information
  • Monthly Vacation or Sick Leave issues
  • Lunch lengths
  • Valid badge but no swipings on timecard (have employee ID and badge issue number included)
  • New Accounts, Approving Supervisor, Editing Supervisors, Controllers
  • Permission changes to ReportXpress lists
  • Daily hours incorrect salaried employees
  • To have your name added or removed from the Time 7 Attendance mailing list.
  • Sign up for classes
  • Issues that require response within a 24- 48 hour time frame.

...Contact:

Duke Health System Users, contact the API Resource Group:

Telephone: (919) 681-2484
Pager: (919) 970-9307
Fax: (919) 681-7990
E-mail: apiresourcegroup@mc.duke.edu

University Users, contact Corporate Payroll Office:

Telephone: (919) 684-2642
Fax: (919) 668-5840
E-mail: Time-Attendance at duke.edu

If you are still unable to get the answer to your question, contact...

University Users, contact Corporate Payroll Office:

Telephone: (919) 684-2642
Fax: (919) 668-5840
E-mail: Time-Attendance at duke.edu

Duke Health System Users, contact the API Resource Group:

Telephone: (919) 681-2484
Pager: (919) 970-9307
Fax: (919) 681-7990
E-mail: apiresourcegroup@mc.duke.edu

Further Health System Resources:

Functional Administrators DUHS & Team Leaders for Duke University Hospital
Resource Telephone Fax Pager
Julia Bambach 681-2484 681-7990 970-6937
Sylvia Pickett 681-2484 681-7990 970-1212
API Resource Group 681-7990 681-7990 970-9307