Frequently Asked Questions

Training Program Redesign

  1. How do I enroll in a certificate program?
  2. Where can I find the enrollment forms?
  3. I've already taken RCC classes. Can they count towards certification requirements?
  4. Am I required to be certified?
  5. I am in a position that requires RAA certification. Do I need to enroll in RAA or the RAA Test out if I have a current certification(s)?
  6. I think I have completed all of the classes for my certificate program. Now what do I do?
  7. Where can I find information on the continuing education credits I have completed?
  8. I have an RCC certification (RCC, RAA, AGM, RAI, and/or FCC). What classes are required for me to maintain my certification?
  9. What happens if I do not complete all continuing education requirements?


Duke Learning Management System (LMS)

  1. I am registered for a class, but I would like to switch to a different date. The LMS will not let me register for the new class. What should I do?
  2. Help! I cannot find the date/time/location of a class!
  3. I am having trouble launching the quiz. What should I do?
  4. I completed the quiz, but the class still shows up in my “In-Progress Learning,” not “Completed Learning.” What should I do?
  5. Why can't I find a class in my Completed Learning?
  6. I logged on to the LMS to take the quiz, but I cannot access it. How can I take the quiz?
  7. I am registered for a class, but I need to cancel my registration for the class. How do I drop a class?
  8. I need to drop a class, but the “Drop” button is not there. Why, and what can I do?