Shipping Services

Federal Express (FedEx)

Federal Express is the preferred partner for overnight and expedited shipping needs.

Call FedEx Freight Services to request a pick up, for information regarding transit times or rates for packages over 151 lbs. (max. weight 2,200 lbs. for domestic and 1,500 lbs. for international, max. length and girth 300”, max. height 70”, max. length 119”).

Domestic Freight Services: 1-800-463-3339
International Freight Services: 1-800-247-4747

FedEx Ship Software

This software allows you to ship packages from your own computer. Call 800-370-0539 to order this software or for technical assistance.

Package Tracking

Visit our internet site to track packages, schedule a pick up, learn more about our company or to find the nearest drop box: http://www.fedex.com

New Accounts

To set up a new FedEx account for your department or area, please contact Duke Accounts Payable at (919) 684-3112.

Call 800-Go-FedEx (800-463-3339) for assistance with packages up to 150 lbs. (max. length 119”, max. length and girth of 165”). Order supplies, file claims, track packages or request refunds / credits.

Claims & Refunds

Make claim requests within 15 days of the delivery. Ask for a control # to ensure your request is documented.

Request refund or credit on a late package within 30 days of the invoice date. Ask for a control # to ensure your request is documented.

FedEx International shipments

Note: International shipments are subject to export control regulations; please visit https://export.duke.edu for further information

FedEx Contact Information for Duke

If the 800# is unable to provide assistance, please refer to the below information:

Bobby Bledsoe
FedEx Worldwide Account Manager
Mobile: (901) 219-6964
Email: rdbledsoe@fedex.com

Billing Questions

Contact Account Services at 800-622-1147, option 3.

FedEx Account Coding Instructions

For information on how to pay/code invoices, please refer to the information available via Accounts Payable.