Frequently Asked Questions


General

  1. Where is my statement mailed?***
  2. How do I change my billing address?*
  3. What should I do if I do not receive a statement?*
  4. Where do I remit payment and to whom do I make the check payable?
  5. Do you offer other methods of payment?
  6. What happens if I pay my statement late?
  7. What portion of my statement is due if I am receiving financial aid?
  8. What do I do if my statement is incorrect?
  9. What do I need to do if my sponsor is paying my statement?
  10. When will I receive my refund check?*
  11. What is the Student Health Fee?

1098-T

  1. What is Form 1098-T?
  2. What are the IRS reporting criteria?
  3. Why is Box 1 left blank?*
  4. I graduated in spring 2016 but did not receive a Form 1098-T. Why?
  5. What resources are available to me to determine my eligibility for certain tax credits?