Frequently Asked Questions

General

  1. Who do I call for help?
  2. What are the fringe benefit rates?
  3. How do spread codes work?

Budget Tool

  1. Who do I call for help?
  2. What are the fringe benefit rates?
  3. What does the total in the top right box on the layouts represent?
  4. Why am I locked and what can I do about it?
  5. What can I do if I'm locked out?
  6. How can I see the maximum number of rows?
  7. What is a Commitment Item?
  8. What is meant by "Fund"?
  9. What is the procedure for getting access to the Budget tab in Duke@Work (or changing access)?
  10. What is the procedure for getting access to different Org units within the Budget Tool?
  11. What do I do if a position is in the wrong Organizational Unit?
  12. Why am I not seeing the most current positions for our area?
  13. Can I add a new position number?
  14. Can I run a single report for multiple org units?
  15. Can I move columns in the reports?
  16. Can I add descriptions to the reports?

Telephone Allocation

  1. Where can I get documentation for my telephone charges?
  2. Why am I being charged for lines that are no longer in service?
  3. What are my toll charges and where are they being billed?
  4. What are the monthly rates for VOIP lines?
  5. Are my conference service fees included in this billing?
  6. How do I make a request to have lines added, disconnected, or moved?
  7. Who do I contact for incorrect billing?
  8. Who do I contact for new installations or to get a quote for the charges related to installations?
  9. Who do I contact for information or billing of pagers and cell phones?
  10. Is there any way to get the exact location or name assigned to a phone line I am being charged for?
  11. Who do I contact to get detailed information on the lines I am currently being billed for?
  12. Why do the number of lines I am being charged for vary from one month to the next?
  13. How do I change the funding source for my VOIP line?
  14. Is there a charge for physically moving a VOIP telephone?

Salary Setting

  1. What is the Salary Setting Tool?
  2. How are the salaries approved within the Salary Setting Tool?
  3. Who do I call for help?
  4. What are the fringe benefit rates?