Frequently Asked Questions

Topics

 
 

General

  1. How do I change my mailing address for financial distribution?
  2. Can departments continue to use Purchase Requisitions?
  3. How do I find the source of a JV? How do I get the backup?
  4. What are the cutoff dates for posting?
  5. Who do I call if I have missing paperwork when I am doing reconciliation?
  6. What do I do if a vendor or individual requests our tax identification number?
  7. How do I change the distribution on our documents (telephone bills, invoices, etc.)?
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Accounts Payable

  1. Who do I call if I have missing paperwork when I am doing reconciliation?
  2. Has a particular vendor invoice or Accounts Payable Check Request been paid?
  3. What is the turn around time for an Accounts Payable Check Request?*
  4. Can payments to students and employees be made using Accounts Payable Check Request Form?
  5. I have an urgent check request and want to know what the best way is to get it taken care of as quickly as possible.**
  6. What if I have an emergency and need a check immediately?**
  7. Is the Independent Contractor Checklist (ICC Form) required with all AP Check Requests?
  8. Are Social Security numbers required for reimbursements?
  9. How many copies of documentation should be attached to the Accounts Payable Check Request? *
  10. Can an Accounts Payable check be printed with a Duke Address?
  11. If there is a Standing Order or a Purchase Order, will an invoice need to be submitted with an Accounts Payable Check Request?
  12. Will I receive copies of invoices or check requests from Accounts Payable?*
  13. A vendor claims they have not received payment, how do I request a stop payment and reissue of the check?
  14. I am in receipt of a check that I no longer require. How do I have the check cancelled and the funds returned to our cost center?
  15. If I do not see an invoice posted in SAP, should I resend?
  16. What is a goods receipt?
  17. How do I find out if a check has been issued for a vendor's invoice?
  18. How do I gross-up a payment to an individual to cover taxes?*
  19. How can I forward an SAP workflow to someone else for approval?
  20. How can I create a back-up or "substitute" to address my SAP workflows in my absence?
  21. What are the key differences between valuated and non-valuated goods receipt?
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Electronic Accounts Payable Check Requests

  1. Do Ad-hoc Approvers receive an email when they are added to workflow?
  2. Why isn’t USA a valid country code?
  3. I am using the search feature to look for the appropriate G/L account to use. Why isn’t my search returning any G/L codes?
  4. Can a request be submitted without attachments?
  5. Will the Close button also Save on the Accounts Payable Check Request?
  6. Should I select the Wire Transfer button if a check needs to be sent via ACH?
  7. There is no option to record an EIN. What field should be used?
  8. Is there a specific way to identify wires in the universal work list?
  9. If I add an Ad-hoc Approver, does it take the check request out of work flow?
  10. What happens if the vendor address has changed?
  11. What is the file format that can be used in attaching general or sensitive attachments?
  12. Are there any changes to the payment terms as a result of implementing the new tool?
  13. Can approvers and submitters delete attachments?
  14. If the submitter deletes an attachment, will the workflow start over?
  15. Can someone be an approver and submitter at the same time?
  16. How do I update Master Data when someone leaves?
  17. When I’m completing a wire, what happens if I don’t have the address or don’t know the region?
  18. When on the Check Request Utility screen, can I filter the list and hide columns?
  19. If I copy from “Create Copy from Selected Check Request”, will it copy attachments?
  20. How do I convert foreign currency into US currency when working with Foreign Payments?
  21. If an ad-hoc approver is added and then you find out they are out of office (vacation, sick leave, etc.) can the adhoc-approve be deleted?
  22. How do I gross-up a payment to an individual to cover taxes?
  23. When using Electronic AP Check Request Reports, is the APay post date the same as the G/L post date?
  24. When using reports, how do I tell who has the check request or who has approved the check request?
  25. Can a person who is the custodian of a petty cash/research cash fund submit an electronic AP check request on behalf of themselves?
  26. What approvals are required for a petty cash or research cash reimbursement paid via an electronic AP Check Request?
  27. I am trying to type in the active cost center 151-3205 but keep getting an error message. Why am I getting an error message?
  28. I am working on approving a check request from the Universal Worklist (UWL) and am getting an error message indicating that I have the check request locked. How do I unlock the check request?
  29. A check request was returned to me for correction. I’m trying to change the check request using the utility, but the all fields are grayed out. What is the problem?
  30. I am trying to approve a check request and the approve button is not available in my Universal Worklist. What can I do?
  31. How do I cancel a check request created in error?
  32. What happens when my elements are “greyed out” or unavailable on the screen?
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Cost Objects & General Ledger

  1. How do I find the source of a JV? How do I get the backup?
  2. What are the cutoff dates for posting?
  3. How do I close a cost object?
  4. How do I get a cost object setup?
  5. How do I know what G/L account to use?
  6. How do I change the distribution on our documents (telephone bills, invoices, etc.)?
  7. If I have a question about which General Ledger Account code to use for a charge, who do I call?
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SAP

  1. How do I access SAP if it says my password is incorrect?
  2. Who do I call if I have missing paperwork when I am doing reconciliation?
  3. How do I find out if a check has been issued for a vendor's invoice?
  4. I tried to enter a code on the cost distribution form and got the following error: Cost center 000303XXXX is not valid for company 0010 for the period 12/01/2005 thru 12/31/9999 . I know the code is valid so why am I getting the error.
  5. How can I forward an SAP workflow to someone else for approval?
  6. How can I create a back-up or "substitute" to address my SAP workflows in my absence?
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